Ask the Experts!

Popped in with what I thought was a failed shower diverter. They had none of what I bought in to show them in stock but, upon further inspection of my ‘failed’ diverter they found the diverter was in fact in full working order and it was how the piece was to be plumbed in was the issue. Free advice that worked when I got home and I now have a new favourite Plumbers Merchants where all my plumbing needs will be directed from now on. Thank you.

– via Google

Great place for plumbing equipment, basins, showers etc.
Extremely helpful staff too.
Highly recommended.

– via Google

Professional, friendly, they knew exactly what I need, adviced me exactly what to do step by step at home, done in 3 minutes and it cost me a few pounds. I will always go back. Thank you very much.

– via Google

Professional, friendly, they knew exactly what I need, advised me exactly what to do step by step at home, done in 3 minutes and it cost me a few pounds. I will always go back. Thank you very much.

– via Google

Knew what I needed straight away, item priced well

– via Google

From a video on my phone, the guys were able to identify the potential issue with my integrated cistern and sold me a part that fixed the problem. Thank you so much for your help.

– via Google

Always helpful & honest. Highly recommend.

– via Google

Always helpful & honest. Highly recommend.

– via Google

Knowledgeable and friendly staff

– via Google

These guys are the most friendly and helpful team. Customer service is outstanding and saved my friends Christmas ❤️

– via Google

I wished I'd known earlier that Ballcock and Bits had a showroom and I'd have used them for my en-suite too. But anyway, thank goodness a friend told me. Besides buying a lovely and reasonably priced bathroom suite I was really impressed with the great service I received. Even though I went back loads of times to change things Jay was always patient, helpful and knowledgeable.
Thank you, Jay.

– via Google

Great place for plumbing equipment, basins, showers etc.
Extremely helpful staff too.
Highly recommended.

– via Google

The guys at this store are great, not hired a plumber yet because whenever I have an issue they tell me exactly what to buy and how to do it and it works every time,

– via Google

I know nothing about Plumbing! I have just returned from B & B and now my wife thinks I’m a bloody hero. I was helped by a top bloke, who could tell I knew absolutely nothing at all. I handed over my phone so he could see a few photos and a video of my buggered cistern. I was all ready and expecting to part with a wedge of money, but I left with a simple special washer costing under a fiver. In a matter of minutes I have fixed the problem and now I have a super happy wife who thinks I’m a talented tradesman. Excellent service, fantastic knowledge, no over selling and they didn’t make me feel like I was daft. Cheers guys.

– via Google

Found the suitable adapter within a minute and the staff was very professional.

– via Google

Wow over and above customer service!
Brilliant, knowledgeable and polite staff.
In every step of the way helpful thanks.

– via Google

Jay had been patient and professional to show me different designs and gave me advice on my small bathroom.

Lee carried out the bathroom fitting for me. He is a trustworthy person and did whatever he promised. He also kept the timeline on track. His work is clean and he is also very helpful to deal with all minor issues.

Appreciate both of their great job!

– via Google

Agree with other people here 💯 %

I have visited B&B today, and man what a service! If I had to look for new place to work, I would def try to join that team.

Sad part about it is that this should be a standard in the customer care environment. But it's not. Thanks, J&J!

– via Google

Faultless service from ordering to delivery. The staff offered good advice on the product we required, they were friendly, but not pushy salespeople. They genuinely care about the customer and these days its so refreshing to find people like that. A courtesy call was made by Jamie prior to delivering the order today and when he brought it, attention was paid to care for our property and the product. Would definitely reccomend this business .

– via Google

Absolutely brilliant customer advice. We had a leaking shower drain and we wanted to fix it ourselves to save some pennies. Service desk talked us through what replacement was needed, adhesive to seal as well as several other silly questions. All fixed and no leaking. Happy customer and plan to return to upgrade some shower accessories. Thank you, Di and Adam.

– via Google

This may only be a small independent plumbers merchants but worth its weight in complete Plumbing & Heating gold. Bob in particular has truly remarkable knowledge of the trade making the experience a true delight every time I undertake a visit at Ballcock and Bits.

Good value, great knowledge & service!

Simply put the best plumbers merchants there is. Friendly and Knowledgeable staff make a huge difference.